Terms of Service

By using Ecqo (the Chrome extension and associated website at ecqoapp.com), you agree to these Terms of Service. If you do not agree, do not use Ecqo.

1. The service

Ecqo is a Chrome browser extension that provides workspace management, email triage, and to-do list features. Access is granted via a personal license key, issued free on signup or linked to a paid Pro subscription.

2. Subscription plans

Ecqo Basic — Free forever: Up to 3 saved workspaces (up to 8 tabs each), read-only Gmail viewing. No payment or trial required.

Ecqo Pro — $6/month: Unlimited workspaces (up to 8 tabs each), read, reply & archive Gmail, desktop notifications, full to-do list with email reports, cross-device sync, priority support, 5-day free trial.

3. Free trial

Ecqo Pro includes a 5-day free trial. You may cancel at any time during the trial and will not be charged. After the trial, the monthly or annual fee is charged automatically. Ecqo Basic requires no trial or payment — it is free forever.

4. Billing and payment

Pro subscriptions are billed in advance (monthly or annually). Payments are processed by Paddle, which acts as Merchant of Record. By subscribing you agree to Paddle's terms of service. All prices are in USD and exclude any applicable local taxes (handled by Paddle). Basic requires no billing information.

5. Cancellation

You may cancel your Pro subscription at any time through your dashboard or by emailing us. Cancellation takes effect at the end of the current billing period — you retain Pro access until then, after which your account reverts to Basic.

6. Refund policy

We offer a 14-day money-back guarantee on Pro subscriptions. If you are unsatisfied for any reason within 14 days of your purchase, contact us at luminodelimited@gmail.com for a full refund, no questions asked. See our Refund Policy for full details.

7. License key

Your license key is for personal use only — one key per user, on one browser profile.
You must not share, sell, sublicense, or transfer your key to another person.
If we detect key sharing or misuse, we reserve the right to revoke the key without a refund.
You may regenerate your key at any time from your dashboard. Your old key will become invalid immediately.

8. Acceptable use

You agree not to:

Reverse engineer, decompile, or attempt to extract the source code of the extension
Use the extension in any way that violates Google's Chrome Web Store policies
Use the extension to access Gmail accounts you do not own or have explicit permission to access
Attempt to circumvent the license validation system

9. Intellectual property

All rights in Ecqo, including the extension, website, and brand, are owned by Luminode Limited. Nothing in these terms grants you any ownership rights.

10. Disclaimer of warranties

Ecqo is provided "as is" without warranties of any kind. We do not guarantee uninterrupted availability, compatibility with all systems, or that the extension will meet your specific requirements.

11. Limitation of liability

To the maximum extent permitted by Kenyan law, Luminode Limited's liability for any claim arising out of or related to Ecqo is limited to the amount you paid in the 3 months preceding the claim. We are not liable for indirect, consequential, or incidental damages.

12. Governing law

These Terms are governed by the laws of Kenya. Any disputes will be resolved in the courts of Nairobi, Kenya.

13. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated by email at least 14 days before they take effect. Continued use after changes take effect constitutes acceptance.

14. Contact

Questions? Email: luminodelimited@gmail.com