Refund Policy

14-day money-back guarantee

We want you to be happy with Ecqo. If you are not satisfied for any reason, you may request a full refund within 14 days of your purchase. No questions asked.

How to request a refund

Email luminodelimited@gmail.com with the subject line "Refund request" and include the email address used at checkout. We will process your refund promptly.

Funds typically appear on your statement within 5–10 business days, depending on your bank or card provider.

Payment processing

Payments and refunds are handled by Paddle, our Merchant of Record. Refunds are returned to the original payment method used at checkout.

Cancellations

You may cancel your subscription at any time from your dashboard. Cancellation stops future charges and takes effect at the end of your current billing period.

Governing law

This Refund Policy is governed by the laws of Kenya and forms part of our Terms of Service.

Contact

Questions about a refund? Email luminodelimited@gmail.com and we'll get back to you promptly.