Ecqo

Privacy Policy

Last updated: June 2025

1. Who we are

Ecqo is a Chrome browser extension developed by Luminode Limited, based in Nairobi, Kenya. You can contact us at luminodelimited@gmail.com.

2. Data we collect

We collect only the information necessary to provide our service:

  • Account data: your email address and (optionally) your name when you create an account or complete a purchase.
  • Payment data: payment and billing information is collected and processed by Paddle (our payment processor). We never store your card details.
  • License key: a unique key generated when your subscription is activated, stored against your email.
  • Usage data: basic server logs (IP address, timestamps) for security and debugging. We do not track your browsing behaviour or extension activity.

3. How we use your data

  • To create and manage your Ecqo account and subscription
  • To generate and deliver your license key via email
  • To validate your license key when the extension calls our API
  • To send transactional emails (license key, billing receipts) — no marketing emails without your explicit opt-in
  • To investigate and resolve support requests

4. Third-party services

We share your data only with the services required to operate Ecqo:

  • Paddle — payment processing and subscription management. Paddle acts as the Merchant of Record and handles all VAT / tax compliance.
  • Supabase — database and authentication hosting (servers in EU-West).
  • Resend — transactional email delivery.
  • Google APIs — the Ecqo extension uses Google OAuth to access your Gmail data (read, compose, and archive messages). This data is processed locally in your browser and is never stored on our servers.
  • Vercel — website hosting.

5. Cookies

We use only session cookies to keep you logged in to your dashboard. We do not use tracking, advertising, or analytics cookies.

6. Data retention

We retain your account data for as long as your subscription is active. After cancellation, we retain your data for 90 days to allow for reactivation or dispute resolution, then we delete it.

7. Your rights

You have the right to access, correct, delete, and export your data. Email luminodelimited@gmail.com to exercise any of these rights.

8. Security

We use industry-standard measures including TLS encryption in transit, encrypted storage, and access controls.

9. Governing law

This Privacy Policy is governed by the laws of Kenya.

10. Contact

Questions? Email: luminodelimited@gmail.com